Electro Freeze Ice Cream Machine Troubleshooting

Problem 

Solution 

The freezer is unplugged

Plug in the freezer

There’s a blown fuse or the breaker tripped at the main disconnect

• Make sure the freezer is connected to its own circuit that is not shared with any other electrical equipment 
• If problem persists, please contact an authorized service technician

The actuator rod was not installed

Install the actuator rod

Off on high pressure cut-out or low pressure cut-out control

The water is off or the water

The circuit breaker tripped

Please contact an authorized service technician

The selector switch is faulty

Please contact an authorized service technician

There is a disconnected or broken wire in the electrical circuit

Please contact an authorized service technician

The beater motor is overloaded

• Wait for motor to cool down 
• Press the overload reset button 
• Reset the circuit breaker 
• Check the product temperature and consistency

There is a component failure

Please contact an authorized service technician

Problem 

Solution 

The o-ring is faulty

Replace the o-ring

The head is improperly installed

Install head

Problem

Solution 

The beater shaft seal is faulty or installed improperly

• Replace the cup seals on the washer 
• Reinstall the beater shaft seal correctly

There is pitting or damage on the beater shaft where the o-ring is located

Replace the beater shaft

The beater shaft’s end play is not set correctly

Please contact an authorized service technician

Problem

Issue

There is low overrun

Check the overrun. If it’s low, please continue to the MTS troubleshooting chart

The plunger is not closed all the way

Close the plunger

The torque control is set incorrectly

Please contact an authorized service technician

The starter or relay control points are stuck

Please contact an authorized service technician

The cylinder thermostat is faulty or set too low

Please contact an authorized service technician

If the unit runs all the time, then the spigot switch is electrically or mechanically stuck in the closed position.

Please contact an authorized service technician

The spigot is not seated correctly in the head

Push the spigot down all the way

The spigot switch rod is engaged

Close the spigot

There is a component failure

Please contact an authorized service technician

The suction pressure is too low in the refrigeration system

Please contact an authorized service technician

The time delay is faulty

Please contact an authorized service technician

Problem

Solution 

The condenser is dirty or blocked or there is high ambient temperature

• Clean or unblock the condenser 
• Lower the ambient temperature

The thermostat’s cut-in point is uncalibrated

Please contact an authorized service technician

The condenser fan motor is faulty

Please contact an authorized service technician

There is a faulty component or compressor

Please contact an authorized service technician

There is low overrun

Check the air meter for blockages

The product is too cold

Check product temperature (18℉)

The beater is rotating the wrong way

Please contact an authorized service technician

The MTS pressure is too low

Please see MTS troubleshooting chart

Problem

Issue 

The condenser is dirty or blocked

Clean or unblock the condenser

There is a component failure

Please contact an authorized service technician

There is a leak in the refrigeration system

Please contact an authorized service technician

The air filter is dirty

Clean the air filter

The torque control is set incorrectly

Please contact an authorized service technician

Problem

Solution

The cylinder thermostat is set too high or is faulty

Please contact an authorized service technician

Problem

Solution

The plunger switch is misaligned or faulty

Please contact an authorized service technician

The time delay is faulty

Please contact an authorized service technician

The torque control is faulty

Please contact an authorized service technician

The compressor or the compressor condensing circuit is incorrectly wired

Please contact an authorized service technician

There is low line voltage

Please contact an authorized service technician

There is an open start capacitor, run capacitor or relay (single phase only)

Please contact an authorized service technician

The compressor is faulty

Please contact an authorized service technician

The contactor is faulty

Please contact an authorized service technician

There is a faulty component

Please contact an authorized service technician

There is a faulty wiring  in the switch or capacitor relay box

Please contact an authorized service technician

The head assembly is not installed

Please contact an authorized service technician

The magnetic head switch is faulty

Please contact an authorized service technician

The spigot switches are faulty or misaligned

Please contact an authorized service technician

Problem

Solution

The tubing is rattling

Bend the tubes so they are not touching anything

The motor is not seated correctly on internal springs or the springs are bent/broken

Please contact an authorized service technician

Problem

Solution 

The thermostat is faulty, set too high or is not on

• Lower temperature 
• Turn on thermostat
• Contact an authorized service technician

The solenoid valve is faulty

Please contact an authorized service technician

The cabinet switch is faulty

Please contact an authorized service technician

The door switch is faulty

Please contact an authorized service technician

The cabinet compressor contactor coil is in the open position (only if mix sours in night mode)

Please contact an authorized service technician

The time delay is faulty

Please contact an authorized service technician

The suction pressure is too low

Please contact an authorized service technician

Problem

Cause

Solution

Mix leaks out of MTS

Transfer hose needs to be replaced

Replace transfer hose

Mix transfer system does not work

1. The pump cover was not installed 
2. The hose was not installed correctly 
3. The slide switch is faulty 
4. The MTS relay is faulty 
5. The start capacitor or motor start switch is faulty 
6. The pressure switch is faulty 
7. The motor is faulty or the internal overload was tripped

1. Install the cover 
2. Reinstall the hose
3. Please contact an authorized service technician 
4. Please contact an authorized service technician 
5. Please contact an authorized service technician 
6. Please contact an authorized service technician 
7. Please contact an authorized service technician

MTS will not turn off

1. The hose is worn or broken 
2. The pressure switch is stuck closed

1. Replace the hose
2. Please contact an authorized service technician

MTS cycles on and off without dispensing

1. Transfer hose is worn or broken 
2. There is a leak on the pressure side of the system

1. Replace the hose
2. Please contact an authorized service technician

MTS will not prime

1. The mix supply is low 
2. The wing clamp knob is loose 
3. The air hose or air meter are not installed 
4. The hose is not installed

1. Add more mix 
2. Tighten the knob 
3. Install the air hose or meter
4. Install the hose

MTS pickup tube loses prime

1. The duckbill valve is missing or faulty 
2. The inlet clamp is loose
3. The transfer hose is worn or broken

1. Replace the duckbill valve 
2. Tighten the clamp 
3. Replace the transfer hose

No air (overrun)

1. The air meter is clogged 
2. The air tube is pinched

1. Clean or replace the air meter 
2. Unpinch or replace the tube

Too much air, overrun too high

1. The air meter is too big
2. There is an air leak between the pickup tube and hose 
3. The air line hose is worn or broken 
4. The duckbill valve is missing or broken

1. Replace with a smaller air meter 
2. Ensure hose is connected properly or replace the hose
3. Replace the air line hose 
4. Replace the duckbill valve

Mix shoots out air meter

1. The swing clamp knob is too loose 
2. The transfer hose is worn or broken 
3. The MTS pressure is too high

1. Tighten the knob 
2. Replace the hose 
3. Please contact an authorized service technician